In an article published by the Harvard Negotiation Law Review, New Era Chairman and Co-Founder Collin Williams joins Imre Szalai, a law professor at the Elisabeth Haub School of Law at Pace University, for a look back at a major milestone in the history of dispute resolution: The approaching centennial anniversary of the Federal Arbitration Act (FAA).

New Era Co-Founder and General Counsel Shane Mulrooney authored an article for the Association of Corporate Counsel’s ACC Docket exploring the digital transformation of mediation. Accelerated by necessity and innovation, digital mediation is reshaping the way disputes are resolved.

In HotelExecutive, Rich Lee explores how forward-thinking hospitality leaders can turn conflict into a strategic advantage rather than a liability. In the hospitality industry, reputation is everything – and it’s fragile. Whether the challenge involves a dissatisfied guest, a vendor disagreement, or an employee grievance, how a company handles disputes directly impacts public trust, operational efficiency, and long-term brand value.

In an article for CFO Intelligence Magazine, New Era’s Chief Financial Officer, Kevin Drost, offers fellow finance executives insights on going beyond their role as stewards of capital. He encourages CFOs to consider themselves as strategic architects of growth and long-term value, using their influence and unique position to drive better business decisions.

In Law.com’s Legaltech News, New Era CEO and Co-Founder Rich Lee shared insights on the accelerating role of artificial intelligence in arbitration – and the balance between innovation and adoption.

In an article published by Retail TouchPoints, New Era’s Rich Lee, Collin Williams, and Kevin Drost provide marketplace leaders with guidance on how to prioritize relationships, even when things go wrong – whether due to overpricing, contract terms, delivery issues, or quality concerns.

In deBanked, New Era CEO and Co-Founder Rich Lee discusses how our 100-day, tech-enabled arbitration platform is transforming how MCA (merchant cash advance) companies and funders resolve disputes.

In Bloomberg Law, New Era ADR Co-Founder and General Counsel Shane Mulrooney challenges one of the most persistent habits in contract drafting: treating dispute-resolution, forum selection, and governing-law provisions as boilerplate. Often buried in the “Miscellaneous” section, these clauses are among the most overlooked – but are also among the most consequential – parts of any agreement.

As part of his ongoing Resolving Litigation series in Law.com, New Era CEO and Co-Founder Rich Lee talks with John Burke, a veteran Chicago litigator at Kreis Enderle, about what truly moves cases – and clients forward.

In an article published by Sports Business Journal, New Era Chairman and Co-Founder Collin Williams looks at a headline-making discrimination case against the National Football League (NFL). Brought by Brian Flores, the case touches on diversity in coaching, the scope of league power, and the limits of arbitration agreements in employment law.

In a Law.com article, New Era CEO and Co-Founder Rich Lee joins our Chief Financial Officer, Kevin Drost, to take a look at how collaboration between the general counsel and the CFO not only strengthens organizational performance but also drives strategic influence and career development for both leaders.

In an article published by Law360, New Era Co-Founders Shane Mulrooney and Michelle Tyler encourage legal departments to implement key performance indicators – quantifiable performance measures of their organization’s success – to move beyond anecdotal achievements and demonstrate their contribution to the business.

New Era Chairman and Co-Founder Collin Williams authored an article for Law.com about how, nearly a century after the Federal Arbitration Act, traditional arbitration systems still resemble the court system, with lengthy timelines, procedural complexity, and high costs.

In an op-ed published by Law.com, New Era Chairman and Co-Founder Collin Williams explains the deficiencies in alternative dispute resolution that present implications not only for fairness and legitimacy but also for the quality and accessibility of justice.

Kevin Drost, New Era’s Chief Financial Officer, authored an article for Healthcare Business Today discussing how healthcare executives can take control of the inevitable legal disputes that their organizations will face.

In our ongoing Resolving Litigation series in Law.com, New Era CEO and Co-Founder Rich Lee sits down with Andrew Levinson of The Corcoran Group to discuss how the legal function evolves when it’s embedded in the business. In the Q&A, Rich and Andrew explore how interest-based negotiation remains a powerful tool in resolving disputes, and how Corcoran’s legal department has quietly earned the title of “secret sauce” for the organization.   

In New Era’s Law.com series, Resolving Litigation, New Era CEO and Co-Founder Rich Lee reconnects with Adam Pollock, a seasoned litigator and founder of Pollock Cohen. As the former Assistant Attorney General for New York state, Adam brings a deep understanding of government investigations and regulatory enforcement, as well as the role of the media on high-profile cases.

Rich Lee provided an article for Credit Union Times discussing arbitration’s role in helping credit union leaders address delinquencies.

In an article published by TotalRetail, New Era Chairman and Co-Founder Collin Williams offers retailers insights into attempts by the National Labor Relations Board (NLRB) to make it easier for two companies to be considered “joint employers.” Particularly important in the retail sector, where we often see situations where an employee works for a retailer (a franchisee), but a parent company (a franchisor) can also hold that employee to certain standards and control the quality of the work.  

In an article published by the Association of Corporate Counsel’s ACC Docket, New Era Co-Founders Rich Lee and Shane Mulrooney discuss the opportunity for legal departments to reframe vendor relationships into strategic partnerships that can significantly impact an organization’s success.