Simplified Dispute Resolution

End litigation gamesmanship. Fair, efficient, mediations and 100-day arbitrations for one flat fee.

All with the highest-quality neutrals on New Era’s digital platform.

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Cost Certainty with Flat Fees

Remove the Threat of Runaway Fees that Pressure Parties to Accept Unwanted Circumstances.

New Era ADR provides flat fees for our services, guaranteeing parties clear cost expectations from the outset. Our flat fee includes all Neutral fees, ensuring transparency and predictability in pricing. With no hidden costs or surprise fees, parties can confidently budget for their dispute resolution process, knowing they won’t encounter unexpected expenses along the way.

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Who Are The Neutrals?

Credentialed. Fair. Diverse.

Our highly sought-after Neutrals resolve disputes quickly, thoroughly, and economically.

At New Era, we provide white-glove Neutral matching services, connecting parties directly with a diverse panel for rank & strike. Our Neutrals not only possess extensive dispute leadership experience and deep industry insights. They also have been highly vetted to ensure they embody an academic progressive approach to ADR. As tenured Arbitrators and Mediators, our trusted Neutrals carefully balance efficiency with fairness, while shepherding the parties through our Rules and Procedures to fully realize ADR’s efficiency benefits.

Featured Neutrals

Janice Sperow

Janice Sperow, NAA

Arbitrator & Mediator


Janice is recognized as one of the most experienced arbitrators and mediators in the United States. Prior to her ADR career, Janice was the Managing Partner of Ruiz & Sperow, a woman-owned, minority-owned law firm, and a litigator and ADR specialist with Morrison & Foerster. She served as a Judge Pro Tem for San Diego Superior Court and Hearing Officer for the Port of San Diego as well as the City & County of San Francisco.

As counsel, Janice participated in over 1000 alternative dispute resolution proceedings. Most notably, she handled two of the largest arbitration cases in U.S. history.

Jeanne Charles, NAA

Labor, Employment & Commercial Arbitrator & Mediator


Jeanne was appointed by President Biden to the Federal Labor Relations Authority Federal Services Impasses Panel, a group tasked with using various tools of dispute resolution to help federal government agencies and their unions resolve collective bargaining impasse disputes. In addition, Jeanne serves on various public and private sector panels and is a Special Magistrate for the Florida Public Employees Relations Commission (PERC).

Jeanne has served as an adjunct professor at Penn State University’s School of Labor and Employment Relations, as well as the University of Arizona School of Law.

Honorable Ken Fields, NAA (Ret.)

Commercial & Employment, Arbitrator & Mediator


Since his retirement, Judge Ken Fields has worked as a re-call judge for both civil and criminal cases in various courts in the State of Arizona, in addition to his active mediation and arbitration private practice. Previously, he served on the Superior Court of Arizona in Maricopa County and served as an Army officer and Military Trial Judge for the Arizona Army National Guard Guard, presiding over Court-martials from 2010-2015.

Beginning in 2002, Judge Fields was one of three judges state-wide assigned to the Complex Litigation Court, the first paperless, electronic filing court in the State Courts of Arizona.

End-to-end dispute resolution on an easy-to-use, fully digital platform.

Streamlined cases so all parties avoid gamesmanship, high costs, and endless processes.

  • Centralized case access for everyone on your internal and external team
  • Rank and strike Neutrals
  • Securely upload, store, share, and access documents
  • Seamlessly schedule meetings without all the back-and-forth
  • Present your case virtually before an experienced neutral
  • Reporting on your litigation portfolio performance

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New Era ADR Platform Hearing Scheduled

Security and Privacy

Earning your trust is central to everything we do. Securing your data is a big part of that, and we’re proud to say that we’re SOC 2 Type 2 certified.

Cost Predictability with Flat Fees

Flat fee model inclusive of Neutral fees. Remove the threat of runaway fees that pressure parties to accept unwanted circumstances.

Faster Resolutions

Our simplified rules and procedures are proportionate to the needs of your dispute, with disputes resolving within an average of 100 days

All in One Digital Solution

Our award-winning, certified secure, and easy-to-use interface enables the flexibility to manage disputes from anywhere, saving time and minimizing stress.

New Era ADR

We are the true alternative dispute resolution.

Present-day dispute resolution processes are cumbersome and unwieldy —even the ones that claim to be an “alternative.” Disputes in courts and traditional ADR forums often languish for years.

Avoid high costs and endless processes with a fully digital alternative dispute resolution (ADR) platform that makes it easy to upload documents, schedule meetings, and present your case before an experienced neutral party.

Get faster resolution times and lower litigation costs but with the same or better quality judgments as you’d get in courts or legacy ADR forums. We simplified and improved the system so you can get back to life.

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Ensuring Fairness From the Start

Every party in a dispute should have the chance to present the merits of their side and know with certainty that the resolution reached is fair.

Obtain A Legally-Binding Decision

Use the arbitration services on our ADR platform to obtain a legally-binding decision that puts your dispute to rest for good.

Expert Neutral Panels

We provide your case with a panel of highly sought-after Neutrals for rank & strike.

Upload Evidence + Documents

Simplify document management with a secure storage system that makes uploading and managing evidence and documentation simple.

Schedule Virtual Meetings

Avoid email ping-pong and instantly narrow down meeting slots with an efficient calendar tool to coordinate attorney, party, and Neutral schedules.

Gain Visibility into the Process

Bring transparency to the dispute resolution process by ensuring all parties and attorneys have an easy way to view and manage case details.

Minimize Disruptions

Taking a dispute through the court process or traditional arbitration is distracting. Remove the disruption and get back to your life and your business.

Get a Fast Decision

Use our fully digital dispute resolution platform to share the details of your dispute and reach a resolution rapidly — so you can get back to the things that matter.

Disputes Cost People and Businesses Millions

From endless motions to piles of documentation and years of hearings, disputes have the power to disrupt lives and take down businesses.

Median Average Spend on Litigation Costs

Months on average to resolve disputes

Years Courts Currently Backlogged

Domestic Litigation Spend


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