WHY NEW ERA ADR

Modern dispute resolution, built for today’s businesses

Most alternative dispute resolution providers were built for a different era, with processes, technology, and fee structures rooted in systems created decades ago.

New Era ADR was built from the ground up to deliver a more efficient, flexible, and transparent experience for businesses, employees, and consumers.

We didn't adapt the old model. We replaced it.

New Era ADR combines purpose-built technology, flat fees, and common-sense procedures to move cases from filing to resolution faster and more efficiently—at a fraction of the cost of traditional dispute resolution.

WHAT MAKES US DIFFERENT

Six ways New Era is built differently.

01

Digital-First, Not Digital-Adapted

Many providers added technology on top of legacy processes. We built our procedures around our technology from day one.

That means:

  • Easy online filing with API integration

  • Secure, digital document management

  • Automated case administration

  • Highly responsive customer support

  • Virtual hearings

  • Confidential communication with the Neutral

  • Real-time case visibility

  • Case portfolio reporting and analytics

The result is a simpler, more efficient experience for everyone involved.

02

Flat Fees, Not Hourly Billing

Hourly billing creates uncertainty. Flat fees enable informed decisions.

  • All-in flat fees: one fee covers the full cost of the arbitration or mediation proceeding, including administration, filing, hearing, and Neutral fees.

  • Cost certainty from Day 1: clear pricing makes it easier to budget, reduces surprises, and limits unnecessary settlement pressure driven by escalating costs.

  • Aligned incentives: our Neutrals are compensated on a flat-fee basis, so everyone is incentivized to move the matter forward efficiently.

  • Efficient case management: streamlined procedures and proactive, responsive support help move cases from filing to resolution without unnecessary delay.Flat fees mean you know what you're paying from the start — enabling budgeting, cost certainty, and reduced settlement pressure.

We focus on resolving disputes — not extending them. View our Fee Schedule

03

Common Sense Procedures

Rules commensurate with the complexity of the dispute—and nothing more.

The goal of our Rules and Procedures is simple: get the information necessary for a decision into the hands of the Neutral.

They are designed to:

  • Reduce noise and gamesmanship.

  • Limit unnecessary procedure through informal motion practice in our Messages feature.

  • Keep discovery targeted using an approach informed by international arbitration that prevents fishing expeditions.

  • Empower Neutrals to manage the process and resolve procedural issues efficiently.

  • Help move each case toward resolution as quickly and fairly as possible.

More procedure does not lead to better outcomes. New Era ADR focuses on what matters.

04

Experienced, Diverse Neutrals

Every credible ADR platform has competent Neutrals. We take it a step further.

  • Require deep subject-matter expertise

  • Demand an exceptional level of prior experience simply to join our bench

  • Build diversity across race, gender, political perspective, professional experience, age, geography, and more

  • Bring broader perspectives to the decision-making process

  • Avoid the blind spots that can result from an overly homogeneous bench

Explore our Neutrals

05

Speed and Due Process—Both

Some providers emphasize speed. Others emphasize process. You deserve both.

Our procedures are designed to:

  • Protect due process

  • Promote transparency

  • Delivery timely outcomes

  • Ensure neutrality

  • Encourage meaningful participation

Fairness is not sacrificed for efficiency. Efficiency is achieved through better design.

View our Standards

06

Better Processes, Built with You

We do more than administer cases. We help organizations build better ways to resolve them.

We work closely with organizations to develop dispute resolution programs that:

  • Align with customer experience, compliance obligations, and operational goals

  • Scale across matters, teams, and business needs

  • Improve outcomes while reducing costs and administrative complexity

THE NEW ERA DIFFERENCE

The old model—and the one built to replace it.

YESTERDAY

Legacy ADR

  • ×Built for a paper-based world
  • ×Hourly and unpredictable billing
  • ×Slow administrative processes
  • ×Complex procedures
  • ×High friction participant experience
  • ×Costly and time consuming to administer

TODAY

New Era ADR

  • ✓Built for a digital world
  • ✓Flat, all-inclusive fees
  • ✓Common-sense, right-sized procedures
  • ✓Experienced, diverse Neutrals
  • ✓Streamlined case administration
  • ✓Efficient virtual proceedings
  • ✓User-friendly participant experience
  • ✓Cost-conscious design
  • ✓Faster paths to resolution

THE FUTURE OF ADR IS HERE.

You no longer have to choose between fairness, speed, and affordability.

We deliver all three through a modern platform built specifically for today's disputes.

Discover why organizations across industries are choosing New Era ADR as their dispute resolution partner.

Contact us today