AI is Taking Over Arbitration. But How Far Can It Go? Law.com’s Legaltech News

In Law.com’s Legaltech News, New Era CEO and Co-Founder Rich Lee shared insights on the accelerating role of artificial intelligence in arbitration – and the balance between innovation and adoption.

“It's an industry that's traditionally been low tech,” Rich explained in an interview, noting that both arbitrators and counsel have historically been “risk averse” in adopting new tools.

But that’s changing, and Rich emphasizes that technology’s success in dispute resolution depends less on what’s possible and more on what’s practical. “The real question,” he told LegaltechNews reporter Benjamin Joyner, “is who’s going to use it – and what are the things people need to do to use it?”

For now, most providers are focusing on AI that assists, rather than replaces, human judgment. As Rich and others in the industry see it, the goal isn’t to eliminate arbitrators; it’s to empower them with tools that make fair, fast, and consistent decisions possible at scale.

Subscribers to Law.com can read the full article in Legaltech News here.