Clara Saenzpardo

Overview

Clara is a Senior Dispute Support Specialist at New Era ADR, where she ensures clients experience a seamless journey through the company’s technology-enabled dispute resolution platform. She focuses on streamlining onboarding, strengthening client partnerships, and designing the workflows that allow the organization to scale efficiently while delivering consistent, high-quality support.

She brings more than a decade of experience at the intersection of customer success, operations, and dispute resolution, with previous roles at Salesforce, Sequoia Capital, and Asana. Across these organizations, Clara led initiatives that improved efficiency, scaled cross-functional processes, and built trusted relationships with clients and partners. She is driven by creating systems that not only solve client challenges but also empower teams to deliver meaningful impact.

Beyond her professional achievements, Clara brings the same discipline and resilience to her personal pursuits—whether on the open road as a licensed motorcyclist or in the ring as a former boxing coach.